Service Appointment Automation
AI schedules oil changes, inspections, and routine maintenance automatically. Checks service advisor availability and books appointments 24/7.
Automotive
Fill your service bays and boost customer retention
Automated service reminders, appointment scheduling, and video estimates. Built for dealerships and independent repair shops.
The challenge
Automotive businesses leave money on the table
Missed service calls, lack of follow-up, and disconnected departments hurt revenue and customer retention.
Lost Service Appointments
Customers call for service while your advisors are with other customers. Calls go to voicemail. They book with a competitor.
No Recall Follow-Up
Customers due for maintenance never get contacted. Your service bays sit empty while competitors fill their schedules.
Sales and Service Siloed
Sales and service departments cannot transfer calls smoothly. Customer history is fragmented. Experience feels disconnected.
The solution
Built for the way auto service actually works
Service automation, recall management, and an open API for your DMS in one platform.
Maintenance Recall System
Automatically contact customers due for service based on mileage and time. AI calls and texts until they book. Increase service revenue.
Department-Based Routing
Route calls to sales, service, parts, or body shop automatically. Overflow calls route to mobile phones. No more missed opportunities.
Customer Recognition
Caller ID shows the customer name from your contacts or connected CRM. Connect your DMS via the SIPSTACK API, SDKs and webhooks to add vehicle and service history.
Video Estimates & Updates
Technicians send video walkarounds showing recommended repairs. Customers approve work via text link. Reduces comebacks and increases ticket size.
Multi-Location Management
Manage multiple dealerships or service centers from one system. Transfer customers between locations. Centralized reporting across all sites.
How automotive businesses use SIPSTACK
Automotive Dealerships
Seamless sales and service coordination
Your dealership has separate sales and service departments. Customers calling about their vehicle should reach the right department instantly. Service customers are sales leads for trade-ins.
Key Benefits:
- Intelligent routing directs calls to sales or service automatically
- Service advisors can warm-transfer to sales for trade-in discussions
- Caller ID shows purchase history and service records
- Automated appointment reminders reduce service no-shows
- Connect your DMS via the SIPSTACK API, SDKs and webhooks
Independent Repair Shops
Compete with dealerships on convenience
Your independent shop competes with dealerships on price but needs to match their customer experience. You need professional communications without enterprise costs.
Key Benefits:
- AI answers calls when your service writers are busy with customers
- Automated service reminders keep customers coming back
- Text updates with photos and videos of recommended repairs
- Professional auto-attendant and hold music
- Customer portal for appointment scheduling and history
Multi-Location Auto Groups
Centralized communications across all stores
Your auto group operates 8 dealerships across multiple brands. You need unified communications, consistent customer experience, and visibility into all locations.
Key Benefits:
- Single phone system across all dealerships
- Customers can schedule service at any location
- Transfer calls between dealerships seamlessly
- Centralized reporting shows call volume and conversion by store
- Standardized greeting and hold messaging across all brands
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS
Which plan fits your team?
Pick by company size. Every plan includes Aura AI and SARA.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise · book a demo for volume pricing
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions about automotive communications
How does AI service appointment scheduling work?
When your DMS (dealer management system) is connected via the SIPSTACK API and webhooks, the AI can check service advisor availability. It asks about the vehicle concern, recommends service types, and offers available times. Customers confirm appointments by voice or text, and a confirmation is sent automatically.
Can you integrate with our DMS?
SIPSTACK does not include a native DMS connector (for example DealerSocket). You or your vendor can connect your DMS via the SIPSTACK API, SDKs and webhooks for caller ID with customer and vehicle history, appointment creation, and service reminders.
How do maintenance recalls work?
Send the customers due for service from your DMS to SIPSTACK via the API, and the AI calls and texts them offering appointment times. If they do not respond, follow-up attempts continue per your settings. Most dealerships see an increase in service appointments.
What about video estimates for repairs?
Technicians use the mobile app to record video walkarounds showing recommended repairs. Videos are sent to customers via text with approval links. Customers can approve or decline each line item. Approved work begins immediately. This increases approval rates compared to phone-only estimates.
Can we use this across multiple dealership locations?
Absolutely. Many auto groups use SIPSTACK across all their stores. You can have location-specific phone numbers that all route through one system. Transfer calls between locations seamlessly. Centralized reporting gives visibility into call volume, appointments, and conversion across all stores.
Get started
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No long-term contract
14-Day free trial