AI-Powered 311 System
AI handles routine citizen inquiries 24/7: trash pickup schedules, permit applications, facility hours. Escalates complex issues to live agents.
Government
Secure communications built for public service
Encrypted connections, recordings encrypted at rest, and a log of every recording playback and download. Built for citizen services, emergency management, and inter-agency coordination at every level of government.
The challenge
Government agencies face unique requirements
Security, citizen service demands, and emergency coordination require specialized solutions.
Citizen Service Bottlenecks
Call centers are overwhelmed with routine inquiries. Citizens wait on hold for simple questions. Staff cannot focus on complex cases.
Security & Compliance Risks
Legacy phone systems lack encryption. No audit trails for sensitive calls. Procurement cycles are long and security reviews are unforgiving.
Emergency Coordination Gaps
During emergencies, agencies cannot coordinate effectively. Public safety communications fragmented across systems. No unified command capability.
The solution
Built for the way government actually works
Citizen automation, secure infrastructure, and emergency coordination in one platform.
Enterprise-Grade Security
TLS for web, app and API traffic, recordings encrypted at rest, role-based access, and a log of every recording playback and download.
Emergency Operations Center
Unified incident command communications. Conference bridging for multi-agency coordination. Priority routing for emergency services.
Multi-Language Support
One-way live translation on citizen calls in 10 languages (English, Spanish, French, German, Mandarin, Japanese, Arabic, Hindi, Italian and Portuguese): the caller speaks their language and staff hear it translated.
Public Notification System
Mass notification for emergency alerts, service disruptions, and community updates. Voice, SMS, and email to registered citizens.
Departmental Integration
Connect planning, public works, police, fire, and admin departments. Transfer calls seamlessly. Unified voicemail and messaging.
How government agencies use SIPSTACK
Municipal Governments
Citizen service automation and emergency coordination
Your city has 100,000 residents and 15 departments. Citizens call about everything from trash pickup to building permits. You need to handle routine inquiries efficiently and coordinate during emergencies.
Key Benefits:
- AI 311 system answers common questions and creates service requests
- Department-based routing for planning, public works, and admin
- Emergency operations center for crisis coordination
- Public notification system for weather emergencies and service disruptions
- Multilingual support for diverse community
Public Safety Agencies
Secure communications for law enforcement and emergency services
Your police department or emergency management agency requires secure, reliable communications. Encryption, audit trails, and uptime are non-negotiable. Inter-agency coordination is critical during incidents.
Key Benefits:
- Secure call recording and encryption designed to meet law enforcement security needs
- Priority routing for emergency calls and dispatch
- Conference bridging for multi-agency tactical operations
- Send call events to your CAD system via the SIPSTACK API and webhooks
- Audit logs and chain-of-custody for investigations
Federal Agencies
Enterprise-grade secure communications
Your federal agency has distributed offices and remote workers nationwide. You need encrypted communications, secure conference calling, and a platform that can survive a security review.
Key Benefits:
- Security-focused cloud infrastructure
- Supports integration with government authentication systems
- Conference calls with dial-in codes for classified discussions
- Disaster recovery and geographic redundancy
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS
Which plan fits your team?
Pick by company size. Every plan includes Aura AI and SARA.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise · book a demo for volume pricing
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions about government communications
How does SIPSTACK handle security for government agencies?
SIPSTACK provides TLS for web, app and API traffic, recordings encrypted at rest, role-based access, and a log of every recording playback and download. We sign security addendums as required and work with your IT security team through procurement review.
How does the AI 311 system work?
Citizens call your 311 number and the AI answers with common questions: trash pickup schedule, report a pothole, building permit status, etc. For routine requests, the AI provides answers immediately or creates service requests in your work order system. Complex issues transfer to live agents. The AI operates 24/7 including weekends and holidays.
Can we use this for emergency operations?
Absolutely. SIPSTACK includes emergency operations center features: conference bridging for unified command, priority routing for emergency services, integration with mass notification systems, and real-time status dashboards. Many municipalities use SIPSTACK as their primary EOC communications platform during weather emergencies, major incidents, and special events.
What about multilingual support for diverse communities?
SIPSTACK live translation supports 10 languages: English, Spanish, French, German, Mandarin, Japanese, Arabic, Hindi, Italian and Portuguese. It is one-way, caller to staff: the caller speaks their preferred language and staff hear it translated into your team's language (one of the same 10). The caller hears staff directly, without translation.
How do public notifications work?
Government staff trigger notifications via web portal or phone. Messages are sent to registered citizens via voice call, SMS, and/or email. You can target specific neighborhoods, zip codes, or the entire jurisdiction. Common uses include snow emergency alerts, boil water advisories, facility closures, and evacuation notifications. Confirmations and opt-outs are tracked automatically.
Get started
Ready to modernize your government communications?
Book a demo today. Purpose-built for public sector. Encryption and recording-access logs from day one.