AI Reservation Assistant
AI handles reservation calls 24/7 in multiple languages. Checks room availability and books stays in Mews automatically. Other PMSs connect via the SIPSTACK API and webhooks.
Hospitality
Exceptional guest experiences start with great communications
AI-powered reservation handling, multilingual support, and integrated guest management. Built for hotels, restaurants, and hospitality businesses.
The challenge
Guest expectations have never been higher
24/7 availability, multiple languages, and instant service across all guest touchpoints.
Lost Reservations
Guests call to book while your front desk is checking in other guests. Calls go to voicemail. They book with a competitor who answered.
Language Barriers
International guests struggle to communicate with staff. Miscommunications lead to poor reviews. You need multilingual support without hiring translators.
Fragmented Guest Communications
Calls, texts, and emails scattered across systems. Staff cannot see full guest history. Requests get lost between front desk, housekeeping, and maintenance.
The solution
Built for how hospitality actually works
Reservation management, multilingual support, and guest service automation in one platform.
Multilingual Support
One-way live translation on voice calls in 10 languages: the guest speaks their language and staff hear it translated into the language your team works in. The guest hears your staff directly, untranslated.
Guest Request Tracking
Every call logged with room number and request type. Route maintenance to engineering, amenity requests to concierge. Track resolution times.
Department-Based Routing
Dial 0 for front desk, 1 for room service, 2 for concierge. Auto-attendant routes calls intelligently. Overflow to mobile phones when staff are busy.
Text Messaging for Guests
Guests text your main number for requests. Send check-in instructions, room ready notifications, and promotion offers via SMS.
Integration with PMS
Connects to Mews through its public API. Caller ID shows in-house guests with their room number. No manual lookups. Other property management systems connect via the SIPSTACK API, SDKs and webhooks.
How hospitality businesses use SIPSTACK
Boutique Hotels
Five-star service without enterprise costs
Your 50-room boutique hotel prides itself on personalized service. You need communications that match your premium brand while staying within budget.
Key Benefits:
- AI handles after-hours reservation calls without night staff
- Guest recognition shows room number and preferences when they call
- Text messaging for pre-arrival instructions and check-out
- Conference call feature for wedding and event planning
- Professional auto-attendant with custom hold music
Restaurant Groups
Manage reservations across multiple locations
You operate 5 restaurants across the city. Each location needs separate phone numbers, but you want centralized management and the ability to transfer overflow calls.
Key Benefits:
- AI takes reservations when hosts are busy seating guests
- Intelligent routing based on party size and cuisine preference
- Real-time table availability from your reservation system
- Call analytics show which locations need more phone coverage
- Group messaging for staff schedule changes and shift swaps
Resort Properties
Unified communications across all amenities
Your resort has 200 rooms, 3 restaurants, a spa, golf course, and activities desk. Guests expect seamless service across all touchpoints.
Key Benefits:
- Department-based routing with overflow to mobile devices
- Mews PMS integration; other property and spa booking systems via the SIPSTACK API
- Multilingual AI handles international guest inquiries
- Wake-up call automation with confirmation
- Emergency broadcast to all guest rooms and staff
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS
Which plan fits your team?
Pick by company size. Every plan includes Aura AI and SARA.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise · book a demo for volume pricing
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions about hospitality communications
How does AI reservation booking work?
With Mews connected, the AI checks real-time room availability, collects guest details, and creates the reservation directly in Mews once you turn bookings on. The AI handles common questions about amenities, parking, and policies. Complex requests transfer to your front desk seamlessly.
What languages are supported for translation?
SIPSTACK live translation supports 10 languages: English, Spanish, French, German, Mandarin, Japanese, Arabic, Hindi, Italian and Portuguese. It is one-way, caller to staff: during a live call the guest speaks their language and staff hear it translated into your team's language (one of the same 10). The guest hears your staff directly, without translation.
Can guests text your main phone number?
Yes. Your main hotel number works for both voice calls and text messages. Guests can text for late checkout requests, extra towels, or concierge recommendations. Staff respond from the desktop or mobile app. All messages are logged with room number and timestamp.
Which property management systems do you integrate with?
SIPSTACK has a native Mews integration: caller ID with guest names and room numbers for in-house guests, availability checks, and reservation creation. Other property management systems, including proprietary ones, connect via the SIPSTACK API, SDKs and webhooks. Room charges are not posted to the guest folio automatically.
What happens during a power or internet outage?
SIPSTACK automatically fails over to backup routes during outages. Calls forward to mobile phones or a designated backup number. Battery-backed IP phones continue working for hours during power loss. For extended outages, calls route to our cloud infrastructure.
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